Frequently Asked Questions

No, we have you purchase products/equipment directly for transparency and objectivity. We are biased towards UniFi hardware solutions, but with a primary focus on tailoring solutions to best suit your needs. We are always open to and considering options outside of the ecosystems we are biased towards. 

Yes, but we usually work alongside one of our selected electricians or one of your choice.

Our on-site service area is flexible within New England. However, we can design, pre-configure, and manage systems for anywhere in the US.

We can design and manage systems anywhere in the US by staging everything in‑house first. Your equipment ships to us, where we build, test, and configure it on our bench, then ship it to you as a plug‑and‑play system that’s ready to install right out of the box. Once it’s installed, your system is fully functional and accessible to you immediately. We coordinate with your electrician or installer and provide clear documentation in advance.

After installation, we handle final adjustments and optimizations remotely and train you to use and manage the system. We can either hand full control over to you or keep remote access so we can provide ongoing support and management. You get free support for the first 90 days after installation, and after that we’re still only a text or phone call away.